Privacy policy

Privacy Policy

Privacy Notice

Thermo Vent is committed to safeguarding your privacy. Contact us at [email protected] if you have any questions or problems regarding the use of your Personal Data, and we will gladly assist you.

By using this site or our services, you consent to the processing of your Personal Data as described in this Privacy Policy.

How We Use Your Personal Data

We use your Personal Data to:

- Provide our services to you. This includes registering your account, providing you with products and services you have requested, providing you with promotional items upon request, communicating with you about products and services, and notifying you of changes to any services.

- Enhance your customer experience.

- Fulfil obligations under law or contract.

- Analyse your activity on our website.

We use your Personal Data on legitimate grounds and/or with your consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we process your Personal Data for the following purposes:

- To identify you.

- To provide you with a service or to send/offer you a product.

- To communicate for sales, delivery, or invoicing.

On the ground of legitimate interest, we process your Personal Data for the following purposes:

- To send you personalised offers (from us and/or our carefully selected partners).

- To administer and analyse our client base (purchasing behaviour and history) to improve the quality, variety, and availability of products/services offered/provided.

- To conduct questionnaires concerning client satisfaction.

As long as you have not informed us otherwise, we consider offering you products/services similar to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent, we process your Personal Data for the following purposes:

- To send you newsletters and campaign offers from us or our carefully selected partners.

- For other purposes for which we have sought your consent.

We process your Personal Data to fulfil obligations arising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than four years.

We might process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

- The link between purposes, context, and nature of Personal Data is suitable for further processing.

- The further processing would not harm your interests.

- There would be appropriate safeguards for processing.

We will inform you of any further processing and purposes.

Consent

By consenting to this privacy notice, you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for Thermo Vent to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data, we will always tell you why and how the information will be used. You may withdraw consent at any time by contacting us via email.

Who We May Share Your Information With

Thermo Vent will pass on your personal data to the following third parties for the following purposes as part of the processing activities:

- Service providers who help us to provide our services, payment processing, advertising, prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our user agreement, fraud, and/or security breaches, bill collection, and other business operations.

- Our shipping providers with whom we share your delivery address, contact information, and shipping tracking information to assist with the delivery of items purchased and delivery-related communications.

- Website providers, applications, services, and tools that we cooperate with so they can publish or advertise your listings and their content on their websites or in their applications, services, and tools. Third-party providers are not permitted to sell, lease, or in any other way transfer the personal information included in your listings to third parties.

Retention Period

Thermo Vent will retain your personal information for as long as necessary to provide the services you have requested or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

Your Rights as a Data Subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

- Right of access – you have the right to request a copy of the information that we hold about you.

- Right of rectification – you have the right to correct data that we hold about you that is inaccurate or incomplete.

- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

- Right to restriction of processing – where certain conditions apply, you have the right to restrict the processing.

- Right of portability – you have the right to have the data we hold about you transferred to another organisation.

- Right to object – you have the right to object to certain types of processing such as direct marketing.

- Right to object to automated processing, including profiling – you have the right to be subject to the legal effects of automated processing or profiling.

- Right to judicial review – in the event that Thermo Vent refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in the Complaints section below.

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

Complaints

If you wish to make a complaint about how your personal data is being processed by Thermo Vent (or third parties as described above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Thermo Vent’s data protection representatives by emailing [email protected].

Personal Data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Why Does Thermo Vent Need to Collect and Store Personal Data?

In order for us to provide you with our service, we need to collect personal data for correspondence purposes and/or detailed service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy. In terms of being contacted for marketing purposes, Thermo Vent would contact you for additional consent.

Will Thermo Vent Share My Personal Data with Anyone Else?

We may pass your personal data on to third-party service providers contracted to Thermo Vent in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Thermo Vent’s procedures. If we wish to pass your sensitive personal data onto a third party, we will only do so once we have obtained your consent unless we are legally required to do otherwise.

How Will Thermo Vent Use the Personal Data It Collects About Me?

Thermo Vent will process (collect, store, and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Thermo Vent is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under What Circumstances Will Thermo Vent Contact Me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I Find Out the Personal Data That the Organisation Holds About Me?

Thermo Vent at your request can confirm what information we hold about you and how it is processed. If Thermo Vent does hold personal data about you, you can request the following information:

- Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.

- Contact details of the data protection officer, where applicable.

- The purpose of the processing as well as the legal basis for processing.

- If the processing is based on the legitimate interests of Thermo Vent or a third party, information about those interests.

- The categories of personal data collected, stored, and processed.

- Recipient(s) or categories of recipients that the data is/will be disclosed to.

- If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.

- How long the data will be stored.

- Details of your rights to correct, erase, restrict, or object to such processing.

- Information about your right to withdraw consent at any time.

- How to lodge a complaint with the supervisory authority.

- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

- The source of personal data if it wasn’t collected directly from you.

- Any details and information of automated decision-making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What Forms of ID Will I Need to Provide in Order to Access This?

N/A

(Thermo Vent requires your current username and password used when you registered with our website and email address as an acceptable form of ID when information on your personal data is requested. If we suspect a personal data request is fraudulent, we may ask for any or all of the following forms of ID:

- Proof of previous orders

- Order confirmation emails

- Order invoices

- Passport

- Driving licence)

How We Secure Your Data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks using firewalls, data encryption, brute force prevention, IP blacklisting, login Captcha, and fraudulent login prevention. Even though we try our best, we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur. If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and Other Technologies We Use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done to personalise and enhance your experience with us. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

- Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.

- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and email in comment forms so you don’t have to re-enter this information next time when commenting.

- Analytics cookies – these cookies are used to track the use and performance of our website and services.

- Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy from time to time. The last modification was made on 02/02/2024.

 

Cookies Policy

What Are Cookies

As is common practice with almost all professional websites, this site uses cookies. Cookies are tiny files that are downloaded to your computer to improve your experience on this website. This page describes what information we gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or 'break' certain elements of the site's functionality.

For more general information on cookies, see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent cookies from being used on your device by adjusting the settings in your browser (see your browser Help on how to do this, or visit www.allaboutcookies.org to find out more). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site.

The Cookies We Set

N/A

{- Account related cookies: If you create an account with us, we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out; however, in some cases, they may remain afterwards to remember your site preferences when logged out.

- Login related cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.}

- Email newsletters related cookies: This site offers newsletter or email subscription services, and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

- Orders processing related cookies: This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

- Forms related cookies: When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

- Site preferences cookies: In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time, we test new features and make subtle changes to the way the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site and to ensure we understand which optimisations our users appreciate the most.

As we sell products, it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase, and as such, this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

More Information

Hopefully, that has clarified things for you. If there is something that you are not sure whether you need or not, it is usually safer to leave cookies enabled in case it interacts with one of the features you use on our site.

If you are still looking for more information, you can contact us through one of our preferred contact methods:

Email: [email protected]

Policy Change

If we make changes to it, we will take appropriate steps to bring those changes to your attention. 30.05.2024